Job Summary
The jobholder (2 year contract) supports the organisation in overseeing the management of human resource (HR) in the organisation. The jobholder is responsible for the efficient planning, execution and evaluation of the Learning & Development and Organisational Culture & Engagement functions of HR. The jobholder is largely expected to work in an office environment from 8.30 am to 6.00 pm on weekdays and may also be required to travel out of the office for meetings. On occasion, the jobholder may need to work outside official hours on weekends to support in the running of events

Key Responsibility Areas

Learning & Development

1. Develop organisational learning and development strategies and plans based on the organisation’s current and future business to improve overall workforce capabilities for current and future roles, and to promote lifelong learning.
2. Recommend and implement innovative and creative learning and development channels and technology to engage learners and increase the effectiveness of learning and development interventions based on the needs of the organisation. 
3. Conduct learning needs analysis to assess staff current capabilities and areas of development to deliver the organisation’s strategy and future plans.
4. Manage the organisation’s annual total training plan and analyse data and gaps gathered from the individual staff learning roadmaps 
5. Equip supervisors and line managers with the skills and tools to mentor, train and provide job coaching.
6. Identify, design, develop, and execute appropriate broad-based learning and development programmes for workforce development based on the needs of the organisation.
7. Engage and work with partners at the national level to identify possible collaborations for staff learning and capacity-building.
8. Oversee and facilitate local and overseas attachment programmes and study trips.
9. Evaluate, recommend, and administer the sponsorship of programmes through the organisation’s training awards to support the talent development of staff.
10. Engage and work with Institutes of Higher Learning and national agencies to identify and administer student and professional attachments to the organisation to build pipeline for talent acquisition.
11. Manage the budget for learning and development and prioritise spending to invest on the strategic capabilities of the organisation.

Organisational Culture & Engagement

1. Plan and design the employee engagement strategy, and measurement tool by recommending employee engagement drivers that have high impact on driving workforce performance.
2. Plan and execute the communication and engagement sessions using appropriate channels/tools for the targeted audience for knowledge-sharing and capacity-building.
3. Develop communication material/information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience.
4. Design, conduct and analyse the organisation’s culture through the employee engagement surveys and recommend corrective or improvement actions.
5. Facilitate action planning discussions with stakeholders to identify corrective or improvement actions and resources to implement the action plans.
6. Oversee and facilitate the onboarding process for new staff to ensure the sharing of organisational and functional knowledge to familiarize them with the organisational culture.

Other Duties

1. Identify and submit relevant applications for national organisational awards.
2. Source and obtain national funding or any other available funding for staff development in line with national initiatives.
3. Maintain management guidelines by preparing, updating, and recommending HR learning and development policies.
4. Plan and coordinate meetings as the secretariat for HR Committee meetings.
5. Manage reporting staff to effectively train, evaluate, motivate, delegate and monitor their progress.
6. Any other duties as directed and assigned by the CEO.

Requirements

• Degree in HR, Business Administration or equivalent.
• At least two to three years of experience in HR Learning & Development functions.
• Institute for Human Resource Professionals (IHRP) certification will be an advantage.
• Good knowledge of Singapore employment laws and regulations.
• High level of organisational skills with an ability to work well under pressure. Able to work independently with integrity under minimal supervision and collaboratively within and across teams. 
• Resourceful, independent and meticulous.
• Good interpersonal skills and ability to manage stakeholders across different levels.
• Good analytical skills with positive attitude to take on challenges/responsibilities.

Job Summary

The jobholder (2 year contract) supports the Future Ready department in its efforts to ensure Malay/Muslim professionals become resilient and future ready. The jobholder also performs the Secretariat functions to support the planning, execution and evaluation of events, programmes and internal operations required by the MENDAKI Professionals Networks (PNs) that is assigned to the jobholder.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, weeknights, and public holidays to support organisation events as required.

Key Responsibility Areas

Strategic and Partnership Management

• Work alongside the team to drive the MENDAKI PN strategies by engaging and developing Malay/Muslim professionals to groom the next generation of community and industry leaders.
• Connect with government agencies and key partners such as SkillsFuture Singapore and Workforce Singapore for updates on the data and trends pertaining to employment and employability
• Work hand-in-hand with assigned PN Team Leads and Core Teams and other stakeholders and partners in implementing key Future Ready
• Collaborate with key departments in MENDAKI (such as Communications and Partnerships) to ensure alignment of messaging and workplan targets.
• Support the department in establishing and maintaining strong relationships with existing and new partners to drive impactful programmes, explore new initiatives, and secure funding to support the PN efforts.

Secretariat role to MENDAKI Professional Networks (PN)

• To serve as the secretariat to assigned PNs and work closely with the PN Leads, Asst Leads and Core Teams to achieve their targets.
• Work with assigned PN Core Teams and Communications Team to develop marketing collaterals and strategies to enhance engagement.
• Maintain and manage the professionals’ database including tracking professionals’ information, engagement history contact information and other relevant data points.
• Assist in budget forecasting and budgeting activities in relation to the assigned networks, including sourcing of funding for new project ideas.
• Implement budget plans to manage resource allocations to the assigned networks’ projects and initiatives.
• Monitor budget outcomes to ensure proper utilization and accounting of resources.
• To organise regular onboarding briefing for new PN members.
• To oversee the engagement strategies which include regular communications with PN members via email and LinkedIn.

Programme Management

• To support FR leadership team in the planning and organisation of the PN events at MENDAKI level and providing timely updates about PN works to Management and stakeholders.
• Evaluate the effectiveness of the projects and initiatives carried out by the assigned PNs through the collection and analysis of feedback.
• Conduct reviews of programmes and recommend areas of improvement or adaptation, in consultation with PN Leads and Core teams, to suit the needs of the professionals in the relevant sectors.
• Assist in other key Future Ready initiatives for Malay/Muslim professionals such as Hari Raya Networking Lunch, #MakingConnections and other network engagement sessions.

Other Administrative Duties

• Any other duties as assigned by the FR leadership team and MENDAKI management as a whole.

Requirements

• Degree in Business Administration/ Project Management or other related degrees
• 2-3 years of experience in programme/events delivery and management, and stakeholder engagement and management.
• Experience in secretariat and committee roles and volunteer management is useful
• Good understanding of PMETs, growth sectors, and employment and career landscapes. Interest in education and community issues.
• Strong interpersonal skills and ability to manage stakeholders across different levels.
• Able to communicate persuasively and possess excellent communication skills (written and verbal).
• Proactive and motivated as well as a team player.
• Strong administrative and project management skills, and detail-oriented.

Job Summary
The jobholder (2 year contract) supports the Senior Manager (Team Lead) to spearhead Yayasan MENDAKI (MENDAKI)’s push towards last-mile service delivery (LMSD) to better meet the needs of the MM community. MENDAKI is embarking on a strategic client-centric initiative to achieve the next bound of service delivery, by proactively reaching out to families to understand their needs, care for them and partner them in their journey of lifelong learning.

Key Responsibility Areas

Outreach

Conduct outreach to members of the community, including families who may be in need of services, to stakeholders/partners;

1. Work with the team to identify ways to reach out to different segments of the community so as to identify and engage with under-served members.
2. Identify partners and potential partners within the community to engage and collaborate with.
3. Conduct engagement with members of the public and the community
4. Support the planning, deployment and assessment of outreach efforts.

Care 

Conduct care management of families and youth, through completion of holistic assessments of the family’s needs and delivery of targeted interventions.

1. Engage with help seekers either through walk in or call enquiries, build rapport with them and identify the areas of support needed.
2. Conduct holistic assessments of clients and their family members, identifying areas of needs and intervention.
3. Partner with the client in problem solving and developing care plans to meet his/her needs.
4. Propose and implement suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.
5. Connect clients to resources and facilitate them in tapping on these resources.
6. Advocate for clients at both the individual and macro level.
7. Organise case discussion platforms for group case discussions.
8. Guide Executive Assistants in the conduct of care management.

Stakeholder Management 

Develop and foster good working relationships with partners/ stakeholders. This includes M3 partners of MUIS and MESRA, as well as government and social service agencies. 

1. Maintain a repository of resources available, both within MENDAKI and nationally. 
2. Manage a framework of collaboration with partners/ stakeholders in client engagement, referrals and/or co-management of cases. 

Administrative

Manage satellite centre operations/ youthspace. 

1. Collate data on centre activities, including activities run in the vicinity or M3@Town, to provide progress updates to management 
2. Monitor the use and maintenance of centre space and equipment; 
3. Collaborate with internal departments and partners for utilisation of centre or partner’s premises. 
4. Manage manpower roster to ensure the smooth running of centre 

In achieving the above, the Executive Officer will work with the team under the direct and close guidance of the Team Lead and with the support of the relevant support departments.

Requirements

• A “dare to try” attitude! Managing cases of clients may require innovative ideas, so as to create change. Staff must not be afraid to experiment and try new ways.
• A growth mindset. Staff would need to be open to learn new methods and learn from one another.
• Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.
• Excellent organisational, interpersonal and communication skills.
• Able to work independently and in teams.
• Ability to problem-solve – understand the root causes and recommend targeted solutions.
• Has experience in working with youths and has a passion and strong interest in youth work.
• Degree in Social Work/ Psychology or other related degrees. Minimum 3 years of experience in case management, community outreach, youth work and/or partnership management. Those who do not meet the required years of work experience but have prior experience in the social service sector (e.g. as a volunteer) or have a keen interest in this area can be considered.

Job Summary

The job holder (2-year contract) is part of the roving team that provides support to the departments that he/she is assigned to in its efforts to achieve their work plan targets. He/She is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, after office hours, and public holidays to support organisation events as required.

Key Responsibility Areas

Strategic and Partnership Management

• Seek collaborations and partnerships with internal and external stakeholders.
• Identify platforms/ opportunities for the engagement of partners.
• Work with partners in implementing key programmes for the organisation.

Programme Development and Management

• Curate content in support of programme design.
• Adhere to the timeline for prompt programme delivery.
• Evaluate the effectiveness of programmes through the collection and analysis of feedback.
• Conduct reviews of programmes and recommend areas of improvement.

Event Management

• Plan and manage the organisation of resources, manpower and collaterals for the successful delivery of events.

Financial Planning and Management

• Implement budget plans to manage resource allocations to the department’s programmes.
• Monitor budget outcomes to ensure proper utilisation and accounting of resources.

Outreach

• Work with the team and team lead to reach out to different segments of the community, including identifying and establishing contact with under-served segments.
• Support the planning, deployment and assessment of outreach efforts.
• Recommend suitable interventions to meet the needs of clients, which may not be limited to Yayasan MENDAKI’s programmes or national programmes, but all other solutions, such as enlisting the help of volunteers.
• Connect clients to resources and facilitate them in tapping on these resources.

Requirements

• 2 – 3 years of experience in programme management preferred.
• A degree in relevant fields is preferred.
• Good understanding of youth, education, and employment landscapes.
• Strong interpersonal skills and ability to manage stakeholders across different evels.
• Strong project management and time management skills
• Possesses strong leadership skills.
• Sound decision-making and problem-solving skills.
• Resourceful and takes initiative to effect change.
• Able to work under pressure to meet deadlines.
• Proficient in Microsoft Office applications

Job Summary

The job holder (2 years contract) reports to the Director CDLT and is part of the management team that evaluates emerging pedagogy and technology related to education including implementing viable technological tools to enhance teaching and learning.

The job holder will work closely with both internal and external stakeholders to ensure that the curriculum and content development are developed successfully, and any learning technology adopted are with continuity through the provision of training, and the creation of self-help resources for users to enhance learning and good learner academic performance.

The job holder is expected to work from 8.30 am to 6.00 pm on weekdays and may be required to work over the weekends and Public Holidays to support MENDAKI’s events. Although the job holder is largely expected to work in an indoor environment, he is also expected to travel frequently for meetings.
 

Key Responsibility Areas

a. Curriculum Development

• Design and manage the development of innovative, outcome-focused curriculum materials aligned with educational objectives and industry standards.
• Collaborate with subject matter experts to ensure curriculum content is current, engaging, and pedagogically sound.
• Recommend and integrate learning technologies, including Learning Management Systems (“LMS”) and other educational tools, to enhance curriculum delivery and students’ engagement.
• Manage all instructional designs, employing evidence-based practices to create effective learning experiences.
• Manage the development of multi-media elements, including graphics, videos, and interactive components, to enhance instructional content with graphic and video developers.
• Stay abreast of emerging technologies and trends in educational technology to inform strategic decision-making and evaluate the pedagogical affordances.
• Manage storyboards and prototypes to outline the flow and structure of instructional content.
• Ensure curriculum designs are based on feedback and usability testing to enhance the learning experience.
• Make data-driven decisions to continuously improve curriculum content and delivery methods.
• Check that all multi-media elements are integrated seamlessly into the overall instructional design.
• Collaborate with cross-functional teams, including educators, technologists, and administrators, to ensure seamless integration of technology into the curriculum.

b. Curriculum Review & Evaluation

• Establish and enforce quality assurance processes for curriculum and instructional design, ensuring a high standard of excellence in educational content.
• Manage needs assessments to identify gaps in knowledge and skills and determine the most effective instructional strategies to address them.
• Conduct regular assessments and evaluations to measure the effectiveness of instructional materials and technology tools.
• Ensure that curriculum materials and learning technologies comply with relevant educational standards, regulations, and accreditation requirements.
• Collaborate with stakeholders to gather input and feedback for continuous improvement.
• Utilise data analytics to assess the impact of curriculum and learning technology on students’ learning outcomes.

c. Competency Development

• Develop and implement professional development programmes for educators and instructional designers, focusing on the effective use of learning technologies and best practices in instructional design.
• Communicate effectively with stakeholders, providing updates on curriculum development and learning technology initiatives.
• Conduct training sessions for educators and administrators on the effective use of learning technologies and newly developed curriculum materials.
• Mentor and guide instructional designers in the development of engaging and interactive instructional content.
• Participate in or lead special projects as required.

d. Team Management

• Effectively lead, motivate, and manage the staff under his charge and foster a positive work environment.
• Delegate responsibilities set performance indicators, and conduct performance evaluations to ensure the Team’s success in meeting organisational objectives.
• Manage the budget for curriculum development and learning technology initiatives, optimising resources for maximum impact.

Requirements

• 8 – 10 years of related curriculum development, instructional design and learning development experience as well as learning technology.
• Experience with LMS and tools for learning (e.g. Articulate 360, Google Suite).
• Preferably had a master’s degree in MA (Instructional Design & Technology) or MEd (Learning Sciences & Technologies) or equivalent.
• Good understanding of youth, education and working landscapes.
• Proficient knowledge of instructional design and current learning pedagogies and technologies.
• Strong interpersonal skills and the ability to manage stakeholders across different levels.
• Effective persuasive communication.
• Team leadership skills.
• Sound decision-making and problem-solving skills.
• Ability to multi-task.
• Strong project management skills.

Job Summary

The Executive Officer (District Officer) performs strategic and operational academic support intervention activities. He/she facilitates the daily operations of the organisation’s educational programmes, interventions and services by liaising with all relevant stakeholders, managing learner records and updating learning management systems. He/she consolidates the data collected and conducts data analysis for the compilation of data reporting. He/she assists with the creation of the desired learning environment and the management of logistics and equipment. He/she assists in the execution of marketing and promotional activities to support and enhance outreach and engagement.
 

He/she enjoys working in a team environment and interacts proactively with various internal and external stakeholders. He/she is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology. He/she typically works in an office environment, often interacts with digital systems, but can also be required to provide support at specific learning venues either on-site or online.
 

Key Responsibility Areas

Partnership Management

• Assists in identifying and networking with potential and existing partners for collaboration on the provision of resources as well as the delivery of products and initiatives
• Frequent contact with individuals/organisations outside of YM
• Provides advice to external partners
• Ensures quality and customer service
• Liaises at the appropriate level to ensure all products and initiatives are run at their optimal level and all issues rectified with the client and stakeholders to ensure continuity
• Maintains regular communication with partners in terms of providing feedback and status updates on products or initiatives being conducted in collaboration with them or the use of their premises

Product and Process Management

• Oversees the delivery and operations of the Perform in School team products and initiatives, namely the MENDAKI TuitionScheme and other academic support interventions
• Evaluates the effectiveness of the Performing School team programmes and initiatives through the collection and analysis of feedback
• Conducts reviews of products and recommends areas of improvement or adaptation to suit the needs of school-going children
• Implements initiatives and processes to drive the Education business
• Ensures prompt delivery of data, reports analysis
• Maintains the effective delivery of lessons by organising appropriate training sessions for deployed tutors or coaches
• Supports the analysis of the quality and outcomes of all products and initiatives conducted and recommends enhancements through accurate and timely reporting
• Delivers developmental programmes where necessary to enhance the quality of outcomes for products and initiatives delivered by the Perform in School team
• Practises sound financial prudence in procurement of items and services for all products and initiatives in the Perform in School team
• Adheres to processes and financial policies
• Checks for the legality of all actions related to day-to-day policies

People Management

• Identifies, shortlists, interviews and selects tutors from a certified pool
• Plans and executes deployment of tutors to various centres, according to pre-set guidelines
• Supervises a team of Head Tutors, Tutors and Centre Personnel (including Centre Supervisors, Liaison Officers and Caretakers)
• Demonstrates and role models a high-performance service culture amongst the tutors that nurtures and encourages service excellence, quality and empowerment
• Manages the allocation of appropriate resources and commitment of the personnel deployed to each centre to achieve the key outcomes for the team
• Makes efforts to ensure achievement of KPIs with team members

Requirements

• 1 – 3 years of relevant experience
• Experience in education operations settings will be an advantage
• Degree in Education, Business Administration or other related disciplines
• Good communication in English and Malay (verbal and written) with excellent interpersonal skills
• Must be strong in operations and motivated by such nature of work
• Driven, resourceful and proactive individual who is able to work independently, but a strong team player
• Sound decision-making and keen problem-solving skills
• Task-driven individual, with a strong sense of ownership
• Has a good ability to multi-task
• Proficient in Microsoft Office applications (Word, Excel, etc)
• Prior experience in teaching or in Education programme operations role is an advantage

Job Summary

The jobholder (2 year contract) supports the Future Ready department in its efforts to ensure Malay/Muslim professionals become resilient and future ready. The jobholder also performs the Secretariat functions to support the planning, execution and evaluation of events, programmes and internal operations required by the MENDAKI Professionals Networks (PNs) that is assigned to the jobholder.

The jobholder is expected to work from 8:30 a.m. to 6:00 p.m. on weekdays and may be required to work on some weekends, weeknights, and public holidays to support organisation events as required.

Key Responsibility Areas

Strategic and Partnership Management

• Work alongside the team to drive the MENDAKI PN strategies by engaging and developing Malay/Muslim professionals to groom the next generation of community and industry leaders.
• Connect with government agencies and key partners such as SkillsFuture Singapore and Workforce Singapore for updates on the data and trends pertaining to employment and employability
• Work hand-in-hand with assigned PN Team Leads and Core Teams and other stakeholders and partners in implementing key Future Ready
• Collaborate with key departments in MENDAKI (such as Communications and Partnerships) to ensure alignment of messaging and workplan targets.
• Support the department in establishing and maintaining strong relationships with existing and new partners to drive impactful programmes, explore new initiatives, and secure funding to support the PN efforts.

Secretariat role to MENDAKI Professional Networks (PN)

• To serve as the secretariat to assigned PNs and work closely with the PN Leads, Asst Leads and Core Teams to achieve their targets.
• Work with assigned PN Core Teams and Communications Team to develop marketing collaterals and strategies to enhance engagement.
• Maintain and manage the professionals’ database including tracking professionals’ information, engagement history contact information and other relevant data points.
• Assist in budget forecasting and budgeting activities in relation to the assigned networks, including sourcing of funding for new project ideas.
• Implement budget plans to manage resource allocations to the assigned networks’ projects and initiatives.
• Monitor budget outcomes to ensure proper utilization and accounting of resources.
• To organise regular onboarding briefing for new PN members.
• To oversee the engagement strategies which include regular communications with PN members via email and LinkedIn.

Programme Management

• To support FR leadership team in the planning and organisation of the PN events at MENDAKI level and providing timely updates about PN works to Management and stakeholders.
• Evaluate the effectiveness of the projects and initiatives carried out by the assigned PNs through the collection and analysis of feedback.
• Conduct reviews of programmes and recommend areas of improvement or adaptation, in consultation with PN Leads and Core teams, to suit the needs of the professionals in the relevant sectors.
• Assist in other key Future Ready initiatives for Malay/Muslim professionals such as Hari Raya Networking Lunch, #MakingConnections and other network engagement sessions.

Other Administrative Duties

• Any other duties as assigned by the FR leadership team and MENDAKI management as a whole.

Requirements

• Degree in Business Administration/ Project Management or other related degrees
• 2-3 years of experience in programme/events delivery and management, and stakeholder engagement and management.
• Experience in secretariat and committee roles and volunteer management is useful
• Good understanding of PMETs, growth sectors, and employment and career landscapes. Interest in education and community issues.
• Strong interpersonal skills and ability to manage stakeholders across different levels.
• Able to communicate persuasively and possess excellent communication skills (written and verbal).
• Proactive and motivated as well as a team player.
• Strong administrative and project management skills, and detail-oriented.